Central Bank Discloses Financial Institutions Receiving Most Complaints in Q4

Complaint ranking is based on the public demands recorded in all of the agency's service channels. For the ranking, the bank uses an index calculated by dividing the number of the bank's clients by the number of complaints.

RIO DE JANEIRO, BRAZIL - The Central Bank released on Wednesday, January 15th, the list of complaint leaders among financial institutions and banks. The results refer to the fourth quarter of 2019.

Banco Pan leads the list among financial institutions with more than four million clients, according to the Central Bank.

For the calculation, the gross . . .

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