RIO DE JANEIRO, BRAZIL - Brazilians are traveling to closer locations, preferring cottages and villas and want greater flexibility to adjust their trips. These trends have forced travel agencies and tour operators to work more closely with their partners, such as hotels, inns and airlines.
For Expedia, the moment prompted an understanding of the travelers and partners' requirements. The flexibility to change or reschedule reservations was critical for customers to travel as they felt safer. However, the reality was not as widespread among travel agencies and operators, and in some cases high fees were charged by airlines to reschedule tickets. "We . . .
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