Over Three Hundred Services Have Gone Digital in Brazil in 2019

RIO DE JANEIRO, BRAZIL – The federal government officially introduced yesterday, August 22nd, the single federal portal, GOV.BR, which should host all national public agency websites by the end of next year.

Among the new platform’s features is the availability of 315 fully digitalized public services, such as retirement applications, maternity pay, or digital driver’s license, among others.

Termed the ‘D Day of Digital Transformation’, the ceremony, held at the Palácio do Planalto, was attended by President Jair Bolsonaro and Vice President Hamilton Mourão, as well as ministers and deputies.

“Brazil is the fourth country in terms of internet connection, with over 140 million users.
Approximately 1,600 government portals are being uploaded onto a single portal, all of which are hosted on the gov.br website,” said Luiz Eduardo Ramos, head of the Government Secretariat.

“The platform will combine products and information from government services, all in one click, and in an easy, clear and intuitive way, citizens will have direct access to services,” said the head of the General Secretariat of the Presidency, Jorge Oliveira.

This unification of channels will also include mobile apps, according to the government.

In June this year, the single account gov.br was launched on Google Play store, which already includes 41 migrated apps, such as the National Public Safety Information System (SINESP Cidadão) and the National High School Exam (ENEM).

The National Institute of Social Welfare (INSS) provides digital services such as the retirement simulator and the application for the benefit. According to the agency’s president, Renato Vieira, 90 out of 96 services provided to citizens by the INSS have already been digitized.

“All services that do not require physical presence have been converted to digital. This means that citizens have greater comfort and convenience; they do not need to go to the INSS office, although it is still there.”

“Evidence that citizens have embraced and understood the INSS Digital is that currently, in August, eighty percent of all applications made to the INSS were carried out digitally, by phone, internet, and mobile apps. Only twenty percent of beneficiaries who submitted applications to the INSS in August chose to go to an office,” said Vieira.

The government expects that, after all federal government websites have migrated to the single portal, some 1,000 national public services will be available on the internet.

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