By Bruno De Nicola, Contributing Reporter
RIO DE JANEIRO - After disregarding the government's latest call center regulations on several occasions, Brazilian phone providers Claro and Oi are being taken to court. The overwhelming amount of complaints over customer relationship management has caused consumer unions from 24 states to file a law suit against the two communication giants.
If found guilty, the companies will have to pay upwards of R$300 Million each. This sum is one hundred times the maximum fine proposed in the Consumer's Rights Code of Law.
On December 12, 2008, thanks to the consumer union . . .