RIO DE JANEIRO, BRAZIL - Procon-SP (Consumer Protection and Defense Program São Paulo) wants to ban payment on delivery. The attempt to change this comes after a 136% increase in complaints about scams used by food app providers, according to a statement sent to the press on Thursday (29).
This year, 341 complaints were registered against the delivery companies ifood, Rappi, and Uber Eats from January to July this year compared to 144 in the same period last year. "By July 2021, ifood had 123 complaints, Rappi 124 and Uber Eats 94," Procon-SP said.
Users have complained that . . .
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