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RIO DE JANEIRO, BRAZIL - In Carmen Flores' small office, the phone rings incessantly. Here in the Madrid working-class district of Carabanchel, on the ground floor of an apartment building, the patient protection organization 'Defensor del Paciente' is headquartered.

"Since the outbreak of the pandemic, we have been receiving dozens of calls every day," says Carmen Flores, president of the association she founded 23 years ago. Never before has the elderly lady been so busy as over the past three months.

Most calls are about senior citizens who were not taken to hospital and died despite clear coronavirus symptoms. As . . .

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